Jo’berg hotel turns to Robots to beat pandemic
Staff at Hotel Sky in Johannesburg’s wealthy Sandton district adhere to strict COVID-19 protocols, wearing masks and physically distancing from guests as much as possible; all, that is, except Lexi, Micah and Ariel.
For the three concierges couldn’t breathe germs on you even if they wanted to: they’re robots.
Robot hospitality is not new – Japanese hotels have been deploying them for years and in 2015 Tokyo’s Henn’na, or ‘Strange’, hotel became the first to be fully staffed by machines.
Several robot-staffed Tokyo hotels are now using them to serve guests with mild COVID-19 symptoms.
But Hotel Sky, which launched this year, is the first in Africa to use automated attendants, a concept that could cause a stir in a country with one of the world’s worst jobless rates.
Lexi, Micah and Ariel deliver room service, provide travel information, and can drag up to 300kg of luggage from the marble-floored lobby to the rooms.
If the hotel receives a guest with COVID-19 symptoms, the robots could be deployed instead of people as a precaution.
Otherwise, “guests can choose whether they want to interact with staff members or make use of the self-service, which is all controlled by their phone,” Herman Brits, the hotel’s general manager, said.
Steve Pinto, CEO of CTRL Robotics, which supplies the droids, said they could also scan customers’ facial expressions to determine how happy they were.
Source : Reuters.com
#SouthAfrica #Joberg #Johanasberg #Hotel #CheckIn #Robot #Robotics #Pandemic #Assist #Concierges #HotelSky #Lexi #Micah #Ariel #Protocol