India’s first virtual holiday store launched by Thomas Cook

In an endeavor to empower customers with contactless and convenient holiday planning, coupled with the reassurance of its experts, Thomas Cook India, has introduced India’s first Virtual Holiday Store. The Company’s dedicated team of travel experts will be available over video chat 365 days, from 8 am to 12 pm, to guide customers with all their travel requirements, including domestic & international holidays, value-added services like travel insurance, end-to-end COVID-negative certification services, visa services, documentation and more.

Given the uncertainty in the current environment and constant changes in travel and health protocols/ documentation, India’s travelers are in need of guidance and reassurance when planning their holidays. So as travel restrictions are being eased and growth and economic activity returning steadily – Thomas Cook is now focused on the biggest challenge: to instill confidence and positive sentiment towards leisure & business travel for customers.

To this end, Thomas Cook India drives three-pronged confidence-building programs in the form of the “Assured-Insured-Secured” Program that covers every aspect of physical safety as well as mental and financial security to give the customer complete peace of mind. The newly launched Thomas Cook Virtual Holiday Store intends to support customers with convenient and contactless holiday planning – from the safety and comfort of their homes. With no app downloads or pre-registration required, customers merely need to log onto and to connect over video chat with Thomas Cook India’s Holiday Experts from anywhere in the country between 8 am and midnight.

Mr. Mahesh Iyer, Executive Director & CEO, Thomas Cook (India) Ltd. said, “Our Virtual Store model aims at supporting our customers with safe/contactless and convenient holiday planning – incorporating much needed personalized, face-to-face connect, so essential when it comes to holiday planning and reassurance in the COVID era.”

Source – Thomas Cook India

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