ITC Grand Goa reopens, with total safety net

ITC Grand Goa resort and Spa

ITC Hotels has reopened its Grand Goa property after taking into account all possible safety and hygiene measures.

With its ‘We Assure’ initiative, ITC Hotels is trying to offer guests comfort and peace of mind, keeping in mind the pandemic situation. At ITC Hotels, all additional safety measures have been deployed to mitigate the risk of infection, the hotel chain said in a press release.

The ‘new normal’ protocol makes thermal screening, safe distancing and usage of masks mandatory across all levels of operation at the hotel. Usage of disposable gloves during service and additional protective gear, where required is also being followed. The guidelines have been implemented for both associates and hotel guests.

Associates & managers are being trained for hygiene certification in aspects of FSSAI regulatory guidelines, cleaning & disinfection and control & monitoring of food safety and hygiene standards.

At the ITC Grand Goa, right from online reservation to online payment process the booking method remains seamless. Followed by low contact check-in experience where-in mandatory documents are collected prior to arrival and later an e-folio sent on checkout. The check-in counters have a welcome separator installed to maintain a low contact experience with the guest. Touch points across public areas are being cleaned multiple times a day with sanitisers and disinfectants conforming to near clinical hygiene levels.

Seating at the lobby and restaurants has been reconfigured to ensure safe distance. A physical distancing policy has also been implemented, with floor guides serving as reminders. A number of operation related activities have been digitalised thereby enabling contact light services, the ITC press release said.

At ITC Grand Goa, the QR friendly in-room dining menu, guest service directory, digitalised restaurant menus and check-in & check-out processes empower the guest to stay safely distant. The advanced sanitization methods deployed in guest limousine services and baggage duly tagged as ‘sanitagged’ provide guests an added reassurance, the press release stated.

Extreme importance has been accorded to distancing in guestrooms. Rooms are located in separate villas spread across five courts. Each room has its own private balcony ensuring that a guest can relax in the comfort of his own room. Prioritising guest safety above all, the rooms are serviced only when a guest is away from the room after soliciting a time. As their “home away from home”, these rooms follow a rigorous cleanliness protocol adhering to clinical levels of hygiene and undergo a thorough deep-cleaning programme with advanced disinfection applications. The rooms are sanitised after every guest departure and are not sold for next 24 hours post guest departure.

‘We Assure’ is a holistic programme that addresses all facets of hotel operations – from revised protocols for back of the house activities such as receiving store, back offices, laundry, to the public areas with heightened sanitization measures for guest luggage, elevators to room service, the press release added.

 “ITC Grand Goa looks forward to creating memories for all guests who plan to visit Goa and make it their home away from home,’’ said Bhagwan Balani, General Manager – ITC Grand Goa Resort & Spa.