IRCTC to bill receipts for food items sold on trains

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The Indian Railway Catering and Tourism Corporation (IRCTC) has announced that it will start issuing receipts for the food items sold on trains. IRTC had issued a letter to all zonal heads on Monday instructing that a minimum 10 point-of-sale (POS) machines should be provided in each train in their respective zones.

According to a Railway Board directive, it is mandatory for licensees to issue proper bills to passengers for the sale of food items. “However, it has been observed that despite the instructions issued to licensees and IRCTC zones, hand-held electronic bill printing devices are not deployed in trains and cases of overcharging are continuously being received, resulting in bad publicity for IRCTC,” the letter said.

Approximately 600 trains have a pantry service, which is overseen by the catering wing of IRCTC. By implementing the receipt system, IRCTC hopes that the incidences of overcharging will reduce and will also help differentiate between licensees and hawkers who enter the train to sell food items.

The zones are expected to carry inspections to ensure that the initiative is being implemented and submit a report by June 1.